Effective Date: 2023

1. Introduction

Penny Jane Flowers Ltd (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and sharing of personal data when you use our website (“Website”). By accessing or using our Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: When you place an order or create an account, we may collect personal information such as your name, email address, phone number, and shipping address.

• Payment Information: If you make a purchase, we collect payment information, including credit card details, but this data is processed securely by our payment processing partners, and we do not store your complete payment information.

• Browsing Information: We collect information about your use of our Website, including your IP address, browser type, and operating system.

• Cookies: We use cookies to enhance your experience on our Website. You can control the use of cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders.
• To communicate with you about your orders, including order confirmations, shipping information, and customer service inquiries.
• To improve our Website and services.
• To send you marketing communications if you have opted to receive them.
• To comply with legal obligations.

4. Sharing of Your Information

We may share your information with:

• Service providers who help us operate and improve our Website.
• Law enforcement or government authorities if required by law.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

5. Your Choices

You can manage your information and communication preferences by:

• Editing your account information.
• Unsubscribing from marketing communications.
• Adjusting your cookie settings through your browser.

6. Data Security

We take appropriate security measures to protect your information. However, no data transmission over the internet is completely secure, so we cannot guarantee the security of your data.

7. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will provide notice of any material changes. Please review this Privacy Policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

Penny Jane Flowers Ltd

148 Broadway

Leig-On-Sea

Essex

SS9 1AA

info@pennyjaneflowers.co.uk

01702 482 034

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.